Shopping rules

1. General provisions:

1.1. This agreement is binding on both parties, which regulates the rights and obligations of the buyer and seller, terms of purchase and payment of goods, delivery and return of goods, liability of the parties and other terms relating to purchases and sales from SIA Innocent PRO (hereinafter (hereinafter referred to as the Seller).

1.2 The Buyer agrees to the terms of this agreement by confirming it when placing an order in the online store or by registering in the online store.

1.3 The Seller has the right to change the terms of the contract, taking into account the legal requirements. The buyer is informed about this via the online store or by e-mail.

2. Buying / Selling:

2.1. The purchase / sale agreement is concluded when the customer:

2.1.1. Confirms the purchase in the online store (about which the Customer is informed by e-mail);

2.1.2. Confirm your order by phone, indicating the delivery address, name and surname and at the time of receipt sign the courier document (delivery page, electronically signing at the terminal or otherwise - depending on the courier's requirements);

3. Buyer's rights and obligations:

3.1. The buyer must pay for the goods according to the payment terms.

3.2. The Buyer undertakes to comply with these conditions, which are described in the online store and in the legislation of the Republic of Latvia.

3.3. If the Buyer fails to fulfill its obligations, the Seller has the right to immediately and without prior notice, limit or terminate the cooperation with the Buyer.

4. Rights and obligations of the seller:

4.1. The Seller has the right to cancel the Buyer's order if the Seller cannot contact the Buyer within 3 (three) working days, according to the contacts indicated by the Buyer.

4.2. The Seller has undertaken to respect the Buyer's right to data privacy, which is related to the legislation of the Republic of Latvia.

4.3. If the Seller is not able to fulfill the Buyer's order (deliver the goods on time and / or deliver exactly the goods ordered by the Buyer, then the Buyer has the right to return / cancel this order and the Seller must return the money to the buyer within 3 (three) working days). The Buyer has already settled with the Seller, except where the Buyer and the Seller have agreed on a different delivery time or exchange of the goods for another.

5. Return of goods:

5.1. The customer is entitled to return the product within 14 (fourteen) days, taking into account the following terms:

5.1.1. Informing the Seller about this decision by submitting a written application to the Seller;

5.1.2. When delivering the product to SIA “Innocent PRO” store - Valmieras Street 43, Riga, LV-1009;

5.1.3. When delivered in the original packaging, not used, in the same condition as it was purchased.

5.2. The Seller's obligations include to return to the Buyer the amount of the goods in the amount of 100%, transferring it within 30 (thirty) days to the bank account indicated by the Buyer (in the application for return of the goods), minus delivery costs, if any. The seller has the right to refuse to return the goods if the goods are damaged and / or have been used or misused.

6. Terms of delivery and payment

6.1. Delivery of orders is possible except for the product on the spot at the office of SIA “Innocent PRO” at Valmieras Street 43, Riga, LV 1009 free of charge or for a fee by courier throughout Latvia.

6.2. If delivery has been announced and the invoice has been paid by 15:00, then the product is delivered by courier during the next working day. For orders placed after 15:00, delivery is made the next working day.

6.3. Payment for the order is possible in cash at the office in Valmieras Street 43, by bank transfer, by paying the received prepayment invoice or by making a credit card or automatic internet banking payment.

6.4. The buyer receives the original of the bill of lading together with the ordered goods.

6.5. All disputes or disagreements, if any, arising after the approval of this Agreement, the Parties agree to settle through negotiations. If the red disputes cannot be resolved through negotiations, they will be submitted to the Riga Arbitration Court.

7. Warranty

7.1. If you have changed your mind and decided to refuse the purchase, the Consumer Rights Protection Law of the Republic of Latvia (CPC) and the regulatory Cabinet Regulation No. 255 "Regulations on Distance Contracts" (Cabinet Regulation No. 255) stipulate that the buyer has the right to withdraw from the contract for 14 calendar days. and return the product purchased in the online store to the seller. Article 12 (6) of the PTAL provides that, in the case of a distance contract, "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal". We recommend that you keep the original packaging of the product, so that when exercising the right of withdrawal in accordance with the provisions of the Distance Agreement, the product will not be mechanically damaged externally and electronic equipment will not be used. SIA Innocent PRO reserves the right to refuse to accept a product that is damaged, used or not complete. To agree on the return of the product, please contact us by e-mail: or by phone: +371 25439758, indicating the order number and date.

7.2. If the product has technical problems during the use of the product, the service of the product will be performed in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The service time of the product is indicated in its description. Purchase documents are valid only if they correctly and clearly indicate: product model, serial number, date of sale. It is forbidden to make any changes, delete or overwrite the data indicated in the purchase documents - in this case the service documents will be declared invalid.

7.3. Complaints received regarding the quality of the product will be resolved in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining a Consumer Claim for a Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631).

7.4. We remind you that PTAL norms do not apply to cases when the product is purchased by legal entities.

Free shipping from €29
Shipping across the Baltics
Support +371 25439758